Refund policy
Our promise
Every Woodified portrait is made just for you, from your own photo. We want you to love it. That's why we send you a digital proof on WhatsApp first, and we don't start making anything until you're happy with it.
Before you approve the proof
Changed your mind? That's okay. You can cancel any time before you approve the proof, and we'll refund everything you paid. You don't need to give a reason.
If the proof isn't quite right, tell us what to change. We'll keep revising it until it feels right to you.
If we don't hear from you within 15 days of sending the proof, we'll close the order and refund you in full.
After you approve the proof
Once you approve, we start making your piece. Because it's made only for you, we can't cancel it or take it back if you change your mind after that.
If your piece arrives damaged
Sometimes things go wrong on the way. If your piece arrives broken, faulty or different from the proof you approved:
- Take photos of the package before you open it fully.
- Send them to us on WhatsApp at +91 86690 16002 within 48 hours of delivery.
- Send the piece back to us. We'll share the address and pay you back the cost of sending it.
- Once it reaches us, we'll refund you in full, or make you a new piece if you'd prefer.
If your parcel goes missing
Let us know on WhatsApp. Once the courier confirms it's lost, we'll refund you in full or make you a new piece.
How refunds work
Refunds go back to the way you paid. We start every refund within 1 working day of:
- you cancelling, or us closing an unanswered order
- receiving a returned piece
- the courier confirming a lost parcel
Your bank may then take 5–7 working days to show it in your account.
Why we don't offer cash on delivery
Each piece is made for one person, so we can't pass it on to anyone else if it's turned down at the door. That's why every order is paid for when you place it.
Talk to us
Any questions? WhatsApp us on +91 86690 16002. We're happy to help.