Help & FAQ

A clear, front-facing photo with the face large in the frame and good light. If you forward a photo on WhatsApp it gets compressed — send the original from your gallery instead.

Yes — send a few if you aren’t sure. We’ll pick the best one and show you in the proof.

Often, yes. Engraving is light and shadow rather than a reprint, so it forgives a great deal more than a photo print would. Send it anyway — we have carved worse and been pleasantly surprised. If we really don’t think it will work, we’ll tell you before you pay anything.

Yes, up to four. Pick the number on the order page and we’ll show you which sizes work — three or more faces need a bigger panel to keep the detail.

We send you a digital proof before any wood is cut. If it isn’t right, tell us and we redo it. If you never approve it, you get a full refund.

As many as it takes. We would rather redo a proof four times than send you something you don’t want to hang up.

On WhatsApp, to the number you give us at checkout. You reply there to approve it or to ask for a change.

Nothing gets cut and nothing gets shipped. We’ll follow up a couple of times and then leave you alone. If you change your mind before you approve the proof, you get a full refund.

Proofs usually go out within 24–48 hours. Once you approve, carving and finishing takes 3–5 days, then shipping.

Tell us the date on WhatsApp before you order and we will tell you straight whether it is possible. We would rather say no than miss it.

We ship across India. Enter your PIN code at checkout and we’ll confirm.

It is calculated at checkout from the size and weight of your piece and where it is going. You see the exact amount before you pay — there is nothing added afterwards.

Corner-protected and boxed. If it reaches you damaged, send us a photo of the package and we will replace it.

UPI, card, net banking or a wallet, through our payment provider. The full amount is paid upfront, which is what lets us start on your proof straight away.

No. Every piece is made for one person from their own photo, so it cannot be resold if it is refused at the door. Prepaid only is what keeps the price where it is.

Our phone number and WhatsApp are at the bottom of every page and a real person answers both. You see a proof before we cut anything, and you are not out of pocket if you never approve it.

Dust it with a dry cloth. Nothing wet, no polish, no cleaning spray.

No. It is real wood with an oil finish — damp and direct sun will both move it over time. An indoor wall out of direct sunlight is what it is made for.